I'm sorry for the late reply;
You guys have always been late, and that's why you have negative feedback on your profile. You could easily ask yahoo to check the thread when it was resolved and ask him to review the case again.
We have all relevant proves and ready to provide proves to any legal entity;
Do you guys cooperate with 3rd party mediator companies like askgamblers.com, thepogg.com? If so, Let the community know which one you previously worked with.
I accessed from my mobile internet ip.
I know for a fact that when you use mobile data. It changes the IP address randomly every time you turn off and turns on the mobile data. Eventually, it matches someone else IP address. I had the same issue with Bitsler a couple of years ago even though there was no deposit bonus back then. Then I had to record a video proof that my IP address changed every time I turn off it and turn on back. Not sure if the same thing happens in other counties as well. Can anyone confirm if it happens to you as well when you use mobile data?