I have been using Exodus wallet for years to receive and to send crypto.
Before to make a swap Exodus tells you that operation is going to be performed by some 3d party but they do not let you accept some 3d party terms and they do not name directly exchange which will perform the operation:
In fact, these swaps are made by http://n.exchange/
Have you done your research on this third-party provider before? The fault lies with you and not with EXODUS, as you did not read the Exodus Terms of Use (about the third-party API providers). I have been using the Exodus wallet for years, and it is a great, safe, and reliable wallet. But the biggest mistake is that you use an unknown exchange platform such as N.EXCHANGE, to make a swap for the huge amount of 2.7 BTC, and you did not recognize it and agreed to disclaim responsibility. It is worth noting that if you moved to Trustpilot you would find that most of the exodus users who used this exchange platform to make swaps suffered from the same problem as you, and they asked them for KYC procedures and others, and they were unable to return their funds. Unfortunately, this is a scam exchange, you must assign a lawyer and proceed with legal action against them.Before to make a swap Exodus tells you that operation is going to be performed by some 3d party but they do not let you accept some 3d party terms and they do not name directly exchange which will perform the operation:
In fact, these swaps are made by http://n.exchange/
Source: [1] https://www.exodus.com/legal/exodus-tos-20230223-v25.pdf
heh, I would have NEVER initiated a swap if I were warned in a transparent and clear way that N.Exchange will be the "swapper"
I am experienced enough to make a preliminary due diligence check of an exchange
Please see my screenshot above how Exodus warns about it.
I must admit that I have been using Exodus for years as a non custodial wallet and I have not met any problems. But how they offer swap functionality is a complete scam.
They did approved N.Exchange (that has a dirty reputation), they do not clearly say that N.Exchange is their swap partner (you know about it when the sawo is put in hold) and they do not provide any assistance when N.Exchange starts robbing you.