Stake is a normal casino here just like every other. Casinos that are in this community. It has a good reputation and now that op is complaining, then it means that op do not find the casino has friendly enough to others. Any complain we have should be directed to the casino team first before we thinking of going public to accuse them for nothing.
Stake is a large casino that has a high level of trust from gamblers and even Stake already has such a good reputation in the gambling industry that it is impossible for its team not to want to solve problems or complaints that have been raised by its customers. Even the OP himself can't provide detailed concrete evidence on the matter so we can't trust what the OP is saying yet.
Moreover, from my experience and observations while in the gambling industry, I have never heard of any real serious problems with Stake so that customers are truly disappointed with them.
So it seems unlikely that these accusations actually happened at a big casino like Stake.com.