Hello people, good afternoon, I need help.

I lost access to my email that is on my blockchain.com account, so I accessed it using the 12 words, to create a new wallet and recover the balance, the first access worked perfectly, I left the browser window open for a few minutes , so the session expired, when I went to do the same step (access using the 12 words), now the site returns the following message: "Restoring account failed. Please Try again"

I'm not finding anything related to this message on the internet, has anyone here gone through this? or can you help me somehow?

I've been trying since yesterday, I've waited an interval of 12 hours to try again, and the problem continues. If anyone has anything to say I would be very grateful.