This player has been found guilty of arbitrage betting at Playbetr in the past, at which time the account was paid and closed. He created a second account to arbitrage bet, at which time he was informed that he was in violation of terms. He chose a mediator. We went back and forth with the mediator for weeks, as did the player. The mediator made a decision. Guilty players exist. We have very few complaints, and the ones we do are always addressed immediately and resolved. Had the mediator decided we should pay the player, we would have. The player, who is well known throughout the industry as being abusive. We have no need to comment further on this matter, as it has already been resolved. The OP not being willing to accept the results of the mediator he chose is not our issue.