Any player with a dispute can choose any mediator they want. As far as this player, the matter is closed. He doesnt get to hop from mediator to mediator hoping he finds one that rules in his favor. We spent a month working with this mediator, including countless hours spent researching and providing documentation of his fraud. If he didn't trust this mediator, he shouldve went with someone else. Obviously he wasnt going to choose askgamblers, as they ruled against him previously, as well. These mediators do not make it easy on us. They exist to advocate for players. In this case, we had ample evidence to show abuse. If we didn't, the account wouldnt have been shut down, to begin with. This matter is closed.
Since you guys already spent countless hours researching his fraudulent activities. You must have those documents ready which you provided to thepogg.com. I don't know how thepogg.com mediator works, but I did not see any reply from Playbetr on the complaint thread. The user claims that thepogg.com never asked him anything related to this accusation. Let's say you are right. Do you deny that there could be miss understanding of detecting multiple accounts since this user claims once he used VPN? If VPN is not allowed then that's another case. But this guy claims he never heard of playbetr before, and he did not create multiple accounts. So, I would request you to cooperate with another mediator. This time it won't take that long since the documents are ready.
@OP, can you please stop swearing and come to the point? Your swearing and yelling won't make the difference. Would you mind contact with another mediator and invite playbetr? Would you accept the decision will come from another mediator?
My guess is they have either 1. Fabricated false evidence which they provided to ThePogg, or 2. Working together with thePogg
So if option 1 is true, which I believe, then it might not matter what mediator I contact. As they will provide the false evidence to that mediator and they will rule in Playbetrs favor again. Despite me being innocent which can be proven by myself.