Haha, agreed--I am not.  Just a satisfied customer right now.  Issues always come up with this sort of thing, it's just the nature of the business.  It's how they are dealt with.  I got the wrong tracking number, emailed and got the right one right away.  I got a problematic device and I'm getting support.  I won't lie, I was a little concerned with my first S1 because communication was slow/limited but I got it in a reasonable amount of time even though I didn't get a tracking number right away.  Stuff happens.