Either he's trolling or phishing scammer, I don't really care. The victims of 1xbit scammer need to be careful for not trusting a newbie account, however don't have a high hope if they will solve your problem too.
From the horse's mouth
Hello guys!
The OP's account of this thread has nothing to do with 1xBit in any regards.
it's either a troll or a scammer trying to impersonate a scam

It's funny that the 1xbit profile meant to solve issues has been silent since November 28, 2022, only to wake up today to just say that they are not affiliated with the new profile.