His Bitcoins were originally stored on the blockchain.com web wallet, not a hardware wallet. But due to the loss of email access, and he used seed Phrase to restore, but it failed. Then, with everyone's help, he recovered his bitcoins and transferred them all to his Trezor hardware wallet.
Of course, that's why he opened a thread here and its clearly said in OP and the title. What i said about the OP is using hardware wallet is the quoted i replied.