Does anybody else use this site and have you ever had problems with them? They also go by mybcasino.ag; I looked them up and they're the same entity.
I had been using them for about a year and a half without any problem, did a couple of withdrawals, but then I got hot during the NFL playoffs, won my Super Bowl bet, and now they've disabled my account b/c they didn't like that I was withdrawing to a new BTC address (the reason support gave to me, basically).

After doing a bit of research I'm not prepared to call them scammers yet. The only way they will help me resolve my issue and re-enable my account is if I call their help line, which I can't do b/c I'm out of the country and it says "invalid number" whenever I try to call.
Guess I need to figure out how 1-844 numbers from outside the US, even though I have a US phone number.
The irony is I at one point acknowledged the have an "awful reputation" but then totally forgot about it:
Sorry about the experience. It's definitely my first time hearing about the casino (would you mind sharing its link?)
There is nothing much members here can do to help recover your money especially if you deposited in crypto.
https://mybcasino.ag/I was surprised by the title of this thread as MyBookie is a pretty bigtime operation; of course their URL is different:
https://mybookie.ag/Turns out the casino is owned by MyBookie, at least according to
this review.
They advertise on a few podcasts I listen to... they spend a lot of money on advertising, too bad the hosts don't know they have such an awful reputation.
For whatever reason I forgot about my comment before making a deposit there.

Anybody ever have similar issues with them?
I haven't heard about the casino either but it's a good thing you where able to reach out to the support, I think there's little or nothing the forum can do to help you retrieve your the account, so if you say it's calling the support is the only way then try to do that as early as possible, just figure out a way, if you have a trusted person in your country you can talk to them and make them call in your behalf.