This official account already got two negative feedback points, which would likely deter new people from joining. Also, many around here did expect more activity from this account in both advertisement and costumer support.
It's true, friends, they don't immediately solve the problem that is happening, so there will be fear from gamblers to use their casino because after all, good reputation and customer service are important aspects that they must prioritize because gamblers always prioritize this when choosing or using a casino.
Whatever problems or cases that occur to customers are the responsibility of the casino support team so if they ignore it, it will be difficult for them to gain the trust of gamblers.
I've also noticed that this thread isn't of much interest to many gamblers because the recent feedback has been very limited.