Well done, you are customer #26491017473 for this to happen to
I had the exact same experience in 2019. I was put through KYC 3 times, same documents, bizarre requests, no response.
Their trademark scam.
They have been doing this business for a long time. I don't know why gamblers join this website after so many negative reports. There are many gamblers like you who have had similar experiences on this website. They give various excuses including Kyc to scam their customers' funds, so don't expect anything more from them because at the end of the day they will scam you.