Hi. We have investigated the case and here are the results:
You have requested the deposit of 150 USD which was credited to your Account number 571721597.
The security team has asked you to pass the KYC process on 17.03.2023. The verification failed as the team has traced multi-accounting activity in accordance with the provided documents. This is T&C violation, namely 2.32: "[...]"
Moreover, owning few accounts is considered as an unfair gambling activity - that is why you were able to withdraw only your initial deposit and not the winnings gained with few accounts. According to the info from the financial dept, the withdrawal is successful. Should you have any other questions, you are welcome to ask me.
I don't think I understand correctly, were you saying that OP tried to cheat with multiple accounts and pooled the winnings into one account --not familiar with your platform, but I'll guess you allows user-to-user fund transfer-- and tried to withdraw them? If I understood you correctly, then OP is dumb, but can you provide a screenshot of multiple accounts transferring their winnings into the main account, to help backing up your claim?
We are talking not about payment accounts, but players accounts. A player may create few payment accounts (in that case 571022107 and 571721597) but only one personal account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Unfortunately, we are not allowed to share screenshots from admin pages.