Both parties get 7 days to give replies to the Casino Guru team. There are more than 3 days left for the Wintomato team to provide the evidence to the mediators. Probably they are collecting the evidence for giving it to the mediators. Casino Guru team may close the issue as unresolved if Wintomato representative can't provide the evidence within the given time frame. Anyway, were you allowed to withdraw your deposited funds?