This is what I would start with. I think that this guy just tried to create some drama in order to get more views.
If one makes so many stupid mistakes in a row then he doesn't worth the attention he gets. But I think that he didn't make any mistake in reality.

There was a more credible story in the past with somebody getting - also from Amazon - a HW with the seed words already entered, which maybe can happen if one has returned it and Amazon didn't pay attention. But this... I don't know...