I can understand why this situation would be alarming and concerning. It is always important to be cautious and diligent when it comes to purchasing and using hardware wallets for storing cryptocurrencies. While buying directly from the source may offer some additional peace of mind, it is also common for many people to purchase hardware wallets from reputable retailers such as Amazon. However, as with any online purchase, there is always a risk of encountering fraudulent or counterfeit products.

It is important to take extra precautions when setting up and using a hardware wallet, such as verifying the authenticity of the device and carefully following the manufacturer's instructions. Additionally, using strong security measures such as two-factor authentication can help to further protect your digital assets.
It is unfortunate to hear about this individual's experience with their Ledger device, and I hope that others can learn from this situation and take steps to protect their own investments. Thank you for sharing your concerns and raising awareness about the importance of digital asset security.