Hey.
The player has deposited 98,94 USDT at first. The money had been used to place bets before the verification process begun.
The player has made few withdrawal attempts, but it could not be processed, and the funds came back to his account. The reason for that was that the security dept has requested to pass the KYC process first. The player has provided the requested documents, but the team must have found matching data with another account that belonged to Lopez Iglesias Marcos, which is the players' friend.
It is not allowed to share any data with other people for placing bets on the platform, incl. family and friends. As the violation of the rule, the team has started to cancel bets that were made on the platform. The total amount was 262.21 USDT.
When the company faces with unfair gambling activity, the winnings gained as a result of violation of the T&C are not be paid off. In that case, we get 262.21 USDT minus the amount of winning = 148.83 USDT that are successfully credited to the player's bank account.
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I think it would be best to re-upload the image with OP's email address censored, just to be safe and sure you're still giving your best to protect their privacy. I understand that you also asked for Mr. Marcos' KYC and thus know that the same ID are shared on both account?
Thanks, i've uploaded another file.