You have requested the deposit of 150 USD which was credited to your Account number 571721597.
The security team has asked you to pass the KYC process on 17.03.2023. The verification failed as the team has traced multi-accounting activity in accordance with the provided documents. This is T&C violation....
I have a question about KYC, I want to understand something. Is KYC mandatory when registering on your site? Why was KYC verification not required upon registration before depositing?
If this is true, I think it is not fair that you do not require KYC when the player makes a deposit, while asking him for KYC if he wants to withdraw!!!