Yeah but they should also ask those whose accusation is already resolved to change the title of their accusation to resolve and lock the topic because when one researches topic about accusations on Duckdice those without resolution in the title will still come out, but it's not good for the official announcement to see so many complaints, new visitors of the thread might think that there's a lot of issues playing in their platform, they should encourage their players to ask the support about their issues first and not post it here right away.
They should ask the user to change topic title and lock resolved case and related scam accusation topic immediately after they inform the user about a case. I really believe that with many scam accusations created by newbie accounts, they will not return to the forum after their cases are resolved and if they don't have new open scam accusation in future.
If DuckDice team are late to request user to do that, a topic will remain as active scam accusation at least with its title. When people search with Google, maybe they will stop at topic title, not care to read all details.