You have a point, many are newbies but many claim to have found find their way to the forum here after they could not (allegedly) find a solution with their company they made allegations against. I agree with you and others in that the OP should at least contact the Sherbet forum representative at the very least to ask him to post here.
I find it simply amazing that most of the scam accusations against casinos are by newbie accounts. I'm not saying all of them a liars but i'll bet more then half are full of shit. They open an accusation knowing full well they're cheating a casino is some way, shape, or form.
With that being said, OP you should probably send a PM to the casino rep on here so they can see your post. You may not be 1 of the shady users I just mentioned, just looks funny that almost all accusations are from newbies.