I find it simply amazing that most of the scam accusations against casinos are by newbie accounts. I'm not saying all of them a liars but i'll bet more then half are full of shit. They open an accusation knowing full well they're cheating a casino is some way, shape, or form.
With that being said, OP you should probably send a PM to the casino rep on here so they can see your post. You may not be 1 of the shady users I just mentioned, just looks funny that almost all accusations are from newbies.
I think you are exaggerating. It's not that hard to understand why. The player in question may not have had an ambition to have an account here until he encountered problems with the operator so now he's here seeking help from the community. It's that simple.
Stop assuming things until proven otherwise.