Is there one? If so, what is it? I've reached out through multiple direct channels for help with a failed unit < 90 days old and have received no response (yet). Is this typical post sales support?
If it's a warranty case, check back with your reseller first. He should be able to directly sort that out with you or file a support case on Futurebit side.
I bought direct from futurebit and have tried all the usual support channels (chat, email, replying to my order email etc) over the past week but no response. Wondering is that was to be expected or an anamoly?
I don't have experience with their direct support, but I doubt this is normal. Maybe raise the issue here and quote @jstefanop for support. In regards to power supply: You can actually use any good power PC supply, you just need to bridge two pins on the ATX plug to make it jump-start.
If you need to buy one, I would recommend the most efficient one you can afford. Because this will likely run 24/7, so 80 Plus Gold or better.