Hi, the duck won't pay me my winnings. I made a deposit of $1000 my txid 0x3dc40e7e46e7b0abd0daa8adab2dffe9adde699a3df92e259e89e093dfb5f069

Next I was betting the usual soccer bets, including real madrid and nba basketball, volleyball. I both won and lost. My balance ended up being $2,477. Next I planned to withdraw my winnings and bet further. But they didn't let me and blocked my account. They asked me to pass kyc 3, I passed it for a very long time because of their guilt. As I did not have access to the account, and the mail was very long answer. Sometimes I waited 5-7 days for an answer.

Then I passed the procedure successfully and was given access to my account, but saw only my deposit of $ 1000, and they took my winnings. They accused me of something unclear and do not want to pay me my full amount. In their chat can not help, communicated rudely. At the post office answer for 3-5 days.

Please help me in the payment of my entire amount