Oh wow.
That is very detailed information, and it seems Coinplay simply trying to scam this guy. Coinplay is here for a couple of months only, and there was another scam accusation against them. Coinplay scammed me out of 1300 USDT. The old scam accusation was partially solved as the Coinplay team returned his deposit. But he is not satisfied with that. Coinplay representative account was active a few minutes ago. They did not bother to write anything yet even though they already got a negative feedback. Interesting case to follow.