Unfortunately, you were not careful and did not check in detail the reputation of the Bibox exchange, so you became a victim of the umpteenth scam from the Bibox exchange.

We are very anti to using the Bibox exchange, because Bibox has carried out its actions from 2019 until now.
Experiences of users fooled by Bibox exchange.

And this is another series of accusations, caused by the Bibox exchange, against its users.

* Bibox Technology Ltd. "Bibox" crypto-exchange is trying to scam my profit.

Conclusion: the OP for the future did a rise first before using a crypto exchange that is outside or operating here, regarding their reputation, to prevent losses.