This bookie is a huge scam.
I opened an account at the beginning of 2023. In total I made three deposits via BTC within last 2 months. I successfully received 2 withdrawals via BTC. When I requested a 3rd withdrawal they closed down my account due to violation of their T&C. They confiscated my winnings (approx. 2k USD) as well as my deposits which I had not withdrawn so far. They don´t give any further reasoning for account closure, just violation of T&C. Hopefully nobody will ever deposit at this bookie again as they won´t pay you.
there has been a case like yours here and it seems the problem has been resolved,
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https://bitcointalk.org/index.php?topic=5359552.0i have never registered and played on this site and it seems you can try to do things you can do such as contacting their CS or their support team,
Is BTC365 Casino safe to play?
BTC365 is supervised by the E-Gambling Authority in Montenegro, which is monitored by state, meaning that the government guarantees your safety. However, we believe it is not the best choice among the crypto-orientated casinos, so we can advise you to look at our list and choose another one that offers much better opportunities for your free time.
BTC365 Casino is not paying my winnings. What should I do?
Casino BTC365 is regulated by a state commission that is very strict regarding customer protection and closely monitors the gaming services its licensees provide. If the operator is not paying winnings without a plausible reason, you can file a complaint, and the Authorities will assist on the issue.
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https://www.correctcasinos.com/btc365-casino-review/if there really is no answer then you can create a new topic in the "Scam Accusations" section and include supporting evidence.