I like it if a casino has a telegram or discord discussion group but I think casinos in the forum rarely has this.
In my opinion, the casino is very rare who has a discussion group and dispute in the telegram because it will only make a long debate and later make a problem more difficult.
Therefore Casino prefers to accept and provide their services to every complaint or problem that has occurred to customers in a chat with a support team because it is more private and there is no interference from several other customers.
Everything that has been done and given by the casino certainly has a good goal because they do a business that does not want if there is a fatal and prolonged problem of the casino business they have run.
Telegram groups will only create debates that will never end, so it's very rare for casinos to create telegram groups.
They just made the Telegram Channel one of the places to spread the latest announcements.
In addition, the Casino prefers Twitter for all interactions that can be done publicly and in person.
Almost all online casinos have Twitter, or they also create several other social media accounts.
But for major and more private complaints, you can contact Customer Support on the official website.
A good online casino that is concerned with user convenience is a casino that is professional and has been managing the casino site for a long time.
As in some of the online casinos that I know of which like Flush.com, Roobet, Duelbit etc.
- Active support from their support is more okay for me than from different social media platforms. Because it seems more dangerous in my opinion.
When the support itself will give you assistance in the concern you want to approach, we will feel more comfortable because it is their platform where we ask for help or support compared to Telegram where the chances are high that those who will talk to us are exploiters or scammers who person.