Hello GekkeBelg,
As you've suggested, we'll be sharing the pertinent information about your case with a third-party - Askgamblers, for an unbiased assessment. Thank you for your patience as we move through this process.
It is a good move to show CoinPlay want to resolve the case with engagement of a third party. When your team accepted to go through this process, you are ready to make payment if AskGambler support the user.
If AskGambler support your team, the case will be perfectly closed and in both situations, you will be able to protect your reputation.