Coinplay, thank you for letting Askgamblers have a look at the case. Can you email me a screenshot (or post it here for even more transparency) of what request you have sent to Askgamblers? You don't need to include your "evidence" with it, only just show us the email you sent to Askgamblers with the request for them to review the case.
We meant to say that you should open a complaint on Askgamblers, where we both will provide the necessary details for them to review your case.