This is a new drama out of the many dramas that 1xbit has done.
We can see from the complainant's account using a new account registered in this forum, I suspect this is one of their shill accounts to make something that seems to solve the problem but even though it's just their charade to attract new users to fall into the 1xbit trap.
There are lots of plays done by 1xbit to be able to trick other people into entering this gambling and of course those who are often fooled are new users.
It should be noted for anyone to always be careful with this play.
This new tactic may not be able to work in their favor because if someone falsely claim that their issue is resolved, it will have no impact unless the users who are affected, their own claims also settle down.
Let me give you an example on this. Let's suppose my 100$ are stuck at 1xbit and i file an appeal or complain to them. Now it does not matter if fake people / accounts come here and says that their issues are being resolved. i would only trust them only if my own issue is resolved. So i think these tactics won't work not even in the short term.