Seems like they have financial problems and their casino operation has been affected to much with this problem. They are been criticized by their late withdrawals before and it seems they didn't learn a lesson from the past and this is what make them untrusted casino. If lightlord could just fix this problem for sure there are people will still trust them up since somehow they earned a good reputation before.
For now it seems difficult for the lightlord to get his good reputation back because he already has bad feedback along with his reputation.
Financial problems are problems that are very difficult to solve and are considered bad, even though there is a solution but when someone has experienced it it will be difficult to gain trust and the lightlord has started this problem in the past.
If you want to build a casino business again, Lightlord needs to start from 0 by changing all business management like the name of the casino and forming several teams that can be relied on and have the ability.
It wasn't easy for the lightlord to resurrect the casino he owned due to the many previous complaints and being branded with a bad reputation.