Hello Guys.
Everything on our platform have been solved very well. Sometimes it might take some time.
Yes. We have such a case. We noticed very weird thing happening on our platform. New accounts who have been registering in very close time frame, playing all Relax:Blackjack, and few other games, 100% all accounts winning huge, some of them have shared a same device. We triggered KYC because of this. It came out, that all same country, same city, same age. But we have no clue what girl are you mentioning here. Investigation is on.
Great job, we are not against you asking for KYC and since that is included in your terms and conditions that you may ask for KYC if need be and this circumstances warrant you to ask for verification since blackjack fun is against multiple accounting.
-the complainant promised to get back with the girl he mentioned, I perceived the girl also was a member of the same household.