I checked both the images thoroughly and it's pretty evident that 1xbit has no intention of resolving your case which is why I have no idea why you are still requesting help from these scammers in this manner.
They most probably will not reply to you in this thread since they don't really care about their reputation.
Sometimes it baffles me how some users keep chasing shadows because is obvious that 1xbit will never solve any player's issues even with the highest level of evidence, this is something that has been in existence for a long now.
-I have always advised most of them to simply move on, and avoid the casino with all totality all we can do right now is to spread the warning across to help newbies from falling victim.