Hello.

1-2 months ago I made a trustdice account, deposited 150USDT and made around 300$ profit (total of 450USDT). I then notice that my account is already limited because when I try to place a bet I get an error and live chat says that I have to lower my stake. I make a withdrawal request and then recieve an email asking for KYC.

On the 19th of March I get an email asking for KYC. (https://i.imgur.com/SOz3gkj.png)

On the 29th of March I get an email saying my funds had been confiscated and my account was banned. (https://i.imgur.com/vqFeiVF.png)

I send an email back on the same day saying that there wasn't an expiry date on the KYC request, and asked how long would they take to answer back on live chat support - they say 24h. (https://i.imgur.com/XfVxthE.png + https://imgur.com/GWcMMi3)

On the 31st of March I send another email to them (as advised by live chat support https://imgur.com/e23jBok) saying there is no reason to get banned, etc and no answer to this day. (https://imgur.com/A8ylnmn)

I dont think taking 10+ days to comply with KYC request is a good enough reason to ban someone and confiscate their funds, but I'd love to know Trustdice's real motive behind banning a guy that made 300$ of profit.

Anyways, let's see if I can get an actual answer from a Trustdice representative here.