Ok it make sense now, initially it was just one sided story coming from the OP and from the looks of it, his words seems to be believable. But as the saying goes, there's two side on the story and it's good that Duckdice has a representative here in this community and explain everything what has happen and they even reach to Trustpilot to clear everything about those review. For the OP, he might have some reasons for doing this or at least get back to Duckdice.
Not siding with anyone, this is a close cased in my opinion. And hopefully everyone is clear as who is saying the truth here and who has some vendetta against the casino.
yep, everything is clear after DuckDice has explained all the details of the problem and there are several members who research and claim that OP made a fabricated story because of the different spelling words.
to be honest at first I didn't trust either of them and didn't side with anyone but after all the detailed evidence was provided I came to believe that OP is a scammer trying to blackmail the casino by creating a charade using the chat from customer support.