This isn't actually ignoring the problem, but if the complainant can't have a good discussion, it won't solve the problem. From what I read from @alol1986 he is indeed stubborn and he doesn't accept arguments from other people, he doesn't even hesitate to accuse a casino of fraud if it doesn't line up with the arguments he conveys. If you continue to serve people like this then it's a waste of time. The team can respond to other users who have obvious problems, not just speak with emotion.
I believe he is a frustrated gambler who has lost a lot of money and he pretends that his money has been withheld by the casino to get sympathy. lol.
sometimes it is better to remain silent in response to arrogant people. someone who has an emotional disposition coupled with the loss of losing gambling is very difficult to give subtle directions and for sure he will always be stubborn with his mind.
it's true that TrustDice representatives prefer to stop responding on the grounds that this thread is more peaceful than arrogant people.
but I understand if someone who is frustrated because of losing a lot of money in gambling is indeed very painful and sometimes emotional that cannot be controlled which makes other people feel uncomfortable with that person.
so it's better not to respond to that person and prefer to discuss about the progress of TrustDice