Firstly, thanks for the message about this thread holydarkness!

OP here is a prolific sportsbook abuser, previously banned from our platform for circumventing sportsbook limits (creation of new accounts).

Unsurprisingly, and similar to their other attempts to abuse our service, they've also created a new account to complain here.

We've invested significant resources into technology that allows us to catch abusers like this, we're confident with our decision here.