I we still on this girl's case or have she shared more evidence to support her claim as we have already advised her to make more evidence that truly her funds were confiscated and this will be the only mean where her report will make any valid sense, and also instead of causing a lot of crisis in here I, suggest the girl share the evidence screenshots with the support representative she is communicating through the casino live supports.
I know how frustrating it could be to be lucked out of your account most especially if you are not keeping your copy of some vital evidence with the date since he is not expecting the such a thing to happen to the account.
The above is just me reasoning things in my head since the ops own story may be far different from my own assumption, but that is a possible scenario.
Of course the casino will not respond to a report if it is not accompanied by evidence that the complainant can send to casino support. They will think it is a form of bullshit, and I also if on the part of the casino would do the same, I would not consider the report to be a legitimate report with little evidence that the complainant can provide. After all, if we read the previous discussion, the team from the casino in question detected fraud committed by the reporter. This is something that we as gamblers should be aware of, not just blaming the casino.