Hi there,
This website seems to me to be a total scam, live support ain't working, i tried to withdraw my funds almost 2 days ago, i can't even see it updating or processing at all on the website.
The live chat, is just a bot that keeps asking and answering and same useless things. Don't use this website, it's pure scam.
if you happen to read this thread even before depositing and play then you should not become one of the victim of this obvious scam as it was written in the Tag given to her .
but sadly just now that you discover this and there is no chance that you'll get any of your money.
sorry to hear that but OP being connected to 1xbet/1xbit ? surely this is another scam casino that they try to operate to gain funds from the victims like you.