No reply? [...]
You seem to only be concerned about what is said by casino guru. You have been given multiple replies by the casino but you have not said anything about their accusations? Kinda puzzling IMO.
To be fair, wintomato had previously confident with their findings and were willing to provide the said findings to a third party mediator, but so far their answer was what I quoted below it, no proof or other info provided that could tip the balance of the scale towards them.
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We we identified common IP addresses (non VPN) and also device fingerprints; We have all relevant proves and ready to provide proves to any legal entity;
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P.S. We did not take the entire balance but only the bonus amount and bonus related profit; With this payer there are solid evidence of multi account creation, IP and Finger Print cross match; So we have full legit and moral right to cancel the bonus; As our bonus is very generous the users should not use it unethically by creating new account for every new deposits;
While for replying to their accustion, so far from what I understand, Wintomato inquire about something that can be summarized as similarities on IP address and device fingerprint, which OP had replied
here and on CG as below,
I will answer your questions one by one. No one from my family registered there. I don’t know about the neighbors, but it’s very unlikely that they could register there, we will also have different IPs with them, they can’t connect to the Internet that my phone distributes. I already wrote about IP, IP is given to me by a telephone provider. Of course, someone from my country may have played in this casino, but definitely not from my device, not from my apartment, and did not replenish the balance with my wallet. I transfer crypto from my wallet, no one has access to it. There can be no intersections on the device, mail or my wallet, that's for sure. About KYC. The casinos canceled my first entry and asked for a selfie with a text that they accepted. I uploaded this selfie to you in the document, you can make sure.