You may never get any reply from them, so I advise you to move on because we all know 1xbit ethics which is shady and scamming many have had similar issues like yours and have waited to get a response from them but they will never do, when I saw the reply from the official 1xbit I know he was just making promises a usual and will never respond.

We must constantly warn ourselves to desist from using this site because there is a high possibility that you will never get your deposit funds back or even your winning and your account may get banned at the end.