Hi there
I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. Update: They confiscated today all my winnings without any other notice, nor waiting for me to send them the documents.
This KYC is now creating problem in the casino space, I don't know what they are doing with the KYC again. When KYC is provided they would still confiscated the account and if you didn't provide it, they would still do the same so what should we do now? I am really tired of this KYC stuff. Op have you tried to reach their customer care service to know the reason behind? There are some time you have not meant the conditions so you have to contact the representative here if there is any to inform the company what is going on. Even though they know let the representative inform them again then they will tell him the reason why the account was confiscated.