I'm just asking for my deposited sum amount. Nothing else.
There's already the hint from jolly about your situation. And see the trust feedback that they've got on their main account. But just to save your time and effort, here's the quote for you.
They'll just put you into the loop that your request has been sent to the higher ups and specialists that are going to solve your problem. But in reality, there's no one that's gonna take care of your concern.
Well, it's a miracle if they do that for you.