I would share my personal experience about the verification process if the user asked about it by creating a thread. But it will look bad if I tell the story in Rollbit ANN thread by mentioning other casinos name. FYI, I don't like the KYC verification process. Still, I had to complete the verification in two well known betting sites. My verification was completed in both sites within a few hours. Sending messages to the betting site representative is the better option than what he is doing now.

@victorwinn, You can check this thread to know how a (possible) abuser is facing difficulties to complete the verification process in Rollbit.com.