You can consider it as a scam if it did something that is against the law or that is really inappropriate for instance you just won a big amount of money and they will do anything to delay it or in case won't allow you to withdraw and you submitted the required document but still, they did not accept it even though you know that what you have send is valid and doesn't have any problem.
I think you should away on those kind of gambling site.
Even though the ops stated clearly that he didn't know that the casino will ask for kyc but after he won an amount that is above many casino trence hold for kyc demand, because most of the casino may allow you to withdraw any amount that is below $5k but any winning above that limit will trigger kyc demand and the player will need to go through kyc verifications.
But in a situation where the player passed all the verification process and the casino refused to grant him access to the fund then he can call the scam.
If you are that a player who do play up fair and square on a platform and then you do suddenly hit up some huge amounts or win because of extreme luck then if you are dealing with a legit and non shady platform then
you would really be getting paid right away but if you are dealing up with something which it isnt been known or popular then it would be no shocking that they would really be asking something like this on which
it do really sucks and might be resulting into huge stress and pain in the ass if you couldnt be able to get that winning. If they do ask out for some KYC then for sure you would be having no
doubts on complying it but after that if they wont really be still releasing then you do know on what you are dealing with.
Man, isn't it wild that there are platforms that attempt to swindle you out of your hard-earned loot? It's as if they've got no regard for fair play or integrity.
When you're tangled up with one of these shady operations, they might make you scale mountains just to snatch your winnings. It's like they're scheming to frustrate you to the point of surrender, letting them pocket your prize money!
Don't let them bamboozle you, though! If they're demanding something outrageous like your firstborn or a vital organ, it's clear they're not playing by the rules. Time to rise up and claim what's justly yours!