Hey there,
Firstly, thanks to
holydarkness for letting us know about this thread!
This one is a pretty standard Sportsbook abuse case that was flagged to us by our Sportsbook provider. Specifically, they were prolifically abusing bonus features that we offer alongside our Sportsbook offering.
As OP has more or less included, they were told the same via our on-site support.
This was not at the expense of the player as they finished in profit on Rollbit.Thanks,
Razer
Hi, thank you for coming here and addressing the issue. If I may clarify and better understand the situation, my guess earlier is correct, that OP was banned because they utilize a strategy that can be considered as a value betting, in form of taking advantage offered by rakeback? I am not sure I quite understand the part of your statement I underlined. Does this means the 10.2k was not OP's fund and their deposits? And the entirety of it was what OP gained from the rakeback and value bet?
As for OP, may I know what amount you deposited on rollbit?
Problem is, why is value betting a reason to suspend an account???
If they have a problem with him betting small odds to qualify for rakeback or whatever they could just exclude him from this kind of bonus? If you offer a bonus or whatever, how can this be abused?
If every site would do this, and every site has some kind of bonus or rake back, then nobody ever would place bets online again.
Also, how is it justified to take his deposits/winnings? You could just strip him of the bonus money, I doubt that's 10k$.
Those are really shady excuses to not pay the man. It's actually ridiculous.