They did.

The complaint closed marked as unresolved and thus lower the rating of the casino on their platform. The mediator also set a black point. Not sure what that is, but I am assuming that's like penalty score. The next step you can do if you want to proceed with the case is --as suggested by CG-- to file a formal complaint to their license provider, gaming-curacao.

https://i.ibb.co/JdTJskq/the-verdict.jpg