Answer to what? Your post didn't even have a question in it. And from the answer of the staff and your reply to it it looks like you have left a huge portion out. Like what info have you provided, what's been asked, have you provided KYC etc... This sounds like misunderstanding to me because no one has ever in the history of crypto gambling demanded that anyone need to mine the coins they play with. It's most likely your proof of origin that's shady here. If they can't get a document suitable enough for review, they are prevented by AML law to let you play.