Having one account and using the bonus is not an abuse at all unless he is found guilt of using more than one account.
This is my initial thinking too. And not paying over $10k only because of using bonus with a very small odd seems to me too much. So far it does not seem there is a claim for Multi account. Let's see what the official has to elaborate more about the case.
Few months ago similar cases were coming against a specific sportsbook. I can not remember if it was Rollbit or another one.
Just to be clear to everyone, I have only had one account with Rollbit in my life. I have never multi accounted so there is no way Rollbit can say that is the reason.
I was allowed to deposit and withdraw for months as well and all of a sudden account is disabled out of nowhere. I typically am very courteous to support teams as I know that their jobs are quite stressful but when you receive no explanations from support about what you did wrong, I get a bit frustrated.
The lack of explanation and still no response to emails suggests that they don't care about this case and are content with keeping the funds with their 'Sportsbook abuse and the player is up so they didn't lose anything' claims.
Should I file a complaint with CEG about this or what other recourse is there?
Thanks for the help and support with this it is appreciated.