I think there is a lot of mixing up here and the term of service needs to be properly studied and at this point is clear that the 1xbit team need to point out some detailed fact about the condition of self-exclusion because this has not only been peculiar with 1xbit alone, we have some other gambling sites that still hold back all funds once the player option for self-exclusion. Sometimes the feature is configured in a way that it places the player as an offender and triggers an auto ban and this will result in the freezing of the account.

So my advice to anyone who thinks you are gambling excessively,  and want to close your account is you should first withdraw all your balance from the site before optioning for self-exclusion.